Warranty

Support

Warranty

I broke my carving. Can I get a replacement?

Unfortunately we don't replace any jade carvings that have broken due to bangs, knock, or drops. We've been doing this for over 25 years and can tell how something has been broken by assessing the fractures, so get in touch, be honest and we will see what we can do instead of a replacement.

Can you repair a broken carving?

We're experts at repairing jade carvings and in most cases will be able to help you. First we need to see the carving so send a selection of images along with information about the damage to us and we'll let you know what can be done and what it will cost. We wrote this blog to help make your options clearer - take a read.

My necklace needs a new cord, can i buy another?

Yes you can, we just need to know what you want - so send us an email with a picture and we can quote the cord. If your carving is lashed we will need you to return it to us so we can change the cord. Please send images of the carving to us via the contact form and we can provide you with a quote for removing the lashing, changing the cord, and relashing you necklace.

We carve life into stone.

We carve life into stone.

For three generations we’ve shaped jade by hand into designs that do two things; reference the stone’s cultural past and explore a future that’s less familiar. That flicker John had all those years ago now burns brightly, and everything we do is imbued with that flame.

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